Service Design

Service
Design

We create holistic and engaging services that deliver quality experiences.

We use our process to our strength by working collaboratively to identify key areas of intervention. We research, envisage, prototype and then orchestrate service experiences, over time and multiple touchpoints, to design strong strategies that ensure a balance between the customer and the business values.

We believe that service design is a practice that enables the right connections between multiple users, disciplines and stakeholders. Therefore our goal is to ensure we help brands make the right connections to develop a rich system that delivers a memorable experience.

Methods
  • Depth Interviews
  • B2B Depth Interviews
  • Participant Observation
  • Participation
  • User Workshops
  • User Journey Map
  • Use-Flow Analysis
  • User Stories
  • Value Proposition Mapping
  • Cultural Probes
  • Competitive Matrix Analysis
  • Service Experience Prototyping
  • Baseline Data Definition
  • Implementation Support
  • Service Blueprint
  • Touchpoint Map
  • Co-Creation Sessions